General terms and conditions
1. Provider and scope
These terms apply to contracts for web design, web development, e-commerce, custom software, search-engine optimisation, consulting and ongoing operations between Renato Krcelic, kompletta studio, Franklinstrasse 6, 8050 Zurich, Switzerland (“kompletta studio”), and its clients. Different provisions in a quotation or order confirmation take precedence.
2. Quotation and contract formation
Packages and prices shown on the website are non-binding invitations to enquire. A contract is formed when an individual quotation or order confirmation is accepted in writing or by email. These terms are made available before acceptance and form part of the contract.
3. Scope and changes
The accepted quotation defines the scope. Corrections within that scope are included to a customary and proportionate extent. Additional pages, functions, integrations, content or fundamental changes of direction are change requests. Before implementing them, kompletta studio explains their effect on price and timing; additional costs require approval.
4. Client cooperation
The client provides required information, access, approvals, text, images, logos and other content on time and reviews drafts within a reasonable period. The client warrants that the provided content may lawfully be used and does not infringe third-party rights. Late, incomplete or subsequently changed instructions may reasonably affect timing and cost.
5. Timelines and approvals
Production times begin after concept and scope approval, receipt of the deposit and delivery of all required content and access. Statements such as “live in 2 days” are target times for the described standard scope and are fixed deadlines only when expressly guaranteed in the quotation. Change requests, delayed cooperation, third-party disruption or force majeure may reasonably extend a timeline.
6. Prices and payment
All prices are in Swiss francs. kompletta studio is currently not VAT-registered and does not charge VAT. Unless stated otherwise, 50% of the project price is due when ordering and 50% upon completion before launch. Recurring operations are invoiced annually in advance. Invoices are payable within 10 days.
Third-party fees—such as domains, email services, paid software, transactions, advertising or external licences—are included only where expressly stated in the quotation.
7. Acceptance and defects
The client reviews the delivered work within 10 working days and reports visible deviations from the agreed scope with sufficient detail. If no report is made and the website is used in production, it is deemed accepted regarding visible defects. Valid defects are remedied within a reasonable period at no charge. Mandatory rights and claims concerning latent defects remain unaffected.
Changes of taste after approval, errors in supplied content, changes to external platforms or browsers, and results not expressly promised are not defects. Search rankings, traffic, revenue and advertising performance cannot be guaranteed.
8. Content, design and code rights
Client-supplied content remains the client's property. Following full payment, the client receives a perpetual, worldwide, non-exclusive right to operate and modify the project-specific website and to have it modified by third parties. Access to or transfer of the project repository is available on request where third-party rights permit.
Pre-existing or generally reusable templates, components, libraries, automations, workflows and know-how remain with kompletta studio or their respective owners. The client receives the rights required to operate the delivered website. Open-source software and third-party services remain subject to their own licences. kompletta studio may identify and display a publicly launched project as a reference unless the client objects in writing.
9. Hosting, CMS and third-party services
The solution may use Astro, Cloudflare, GitHub, TinaCMS/TinaCloud and third-party domain, email, analytics, scheduling, payment or shipping services. Their respective terms also apply. kompletta studio selects and configures such services carefully but cannot guarantee uninterrupted availability, unchanged functionality or permanent pricing.
The client protects its credentials and controls who may access repositories, the CMS and external accounts. Necessary work caused by material third-party changes may be quoted separately where it exceeds ordinary maintenance.
10. Annual full operations
Full operations include the services listed in the quotation, typically hosting, SSL, technical updates, backups, monitoring and support. Small content changes are included only to the expressly agreed extent; new pages, functions, designs or integrations are quoted separately.
The term is one year from launch or the agreed start date and renews for another year unless cancelled in writing or by email at least 30 days before expiry. At termination, kompletta studio will provide reasonably compensated assistance with a technically feasible transfer. External charges and annual services already paid are not refunded pro rata unless agreed otherwise.
11. Early termination and late payment
If the client ends a project before completion, work performed and non-cancellable third-party costs remain payable; deposits are credited. Either party may terminate for material cause if a significant breach is not remedied after written notice and a reasonable cure period.
In case of late payment, kompletta studio may pause work or ongoing services after written notice and a reasonable grace period. Access to fully paid client data and deliverables owed under the contract remains unaffected.
12. Liability
kompletta studio has unlimited liability for intentional or grossly negligent damage and where limitation is otherwise prohibited by law. For slight negligence, liability is limited, to the extent permitted by law, to foreseeable direct damage and in aggregate to the fees paid for the affected project or during the preceding twelve months.
To the extent permitted by law, kompletta studio is not liable for indirect loss, loss of profit, data loss despite contractually compliant backups, unauthorised changes by the client or third parties, or third-party outages or incidents outside its control.
13. Confidentiality and privacy
Each party keeps the other's non-public business and technical information confidential. Personal data is processed only as required to perform the contract, operate the services or meet legal duties. Further information is available in the privacy policy.
14. Final provisions
Swiss law applies. To the extent permitted by law, the exclusive place of jurisdiction is Zurich. Mandatory venues, including those available to consumers, remain unaffected. If a provision is invalid, the remainder of the contract remains effective and the invalid provision is replaced by the applicable statutory rule.
Changes to these terms apply to new contracts upon publication. Changes affecting ongoing operations are notified at least 30 days in advance. The client may cancel when a material adverse change takes effect.
Last updated: July 2026